1. 1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, any accessories (“Device”) on the service check-in form or General repairs at our standpoint or any of our branches,
   1.2 Reference to “us”, “we” and “our” refer to Mobile Phone Repair Centre and references to “you” and “your” are references to you (“Customer), the person addressed on this for

2. Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair. We will aim to return your Device as soon as reasonably possible time, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed

3. We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment or repairs, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.

1. 4.In all cases You will not loss any information, data or settings. We do understand how important  this is and do everything we can to preserve this information. We can and will advise you prior if you are at risk of losing information, but we cannot take responsibility for lost of information. 

1. 5,We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.

1. 6.SOTEL may install warranty seals following the repair. Any tampering of the seals will void our warranty.

1. 7.The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

1. 8.We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.

1. 9.We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 90 to cover our costs.

1. 10.Sotel will take responsibility for all items sent from us. It is also the customers responsibility to make sure their item is parked correctly.

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